Frequently Asked Questions

Have questions? We've answered questions we've received from clients overtime.

Do your website hosting plans include cPanel?

Yes. All of our website hosting plans feature cPanel which is the industry leading control panel and provides a rich online environment from where you can manage your web hosting.

Can I monitor my disk space and bandwidth usage?

Yes. You can log into your control panel at any time to view your current disk space and bandwidth usage statistics.

How much does additional disk space or bandwidth cost?

Should you need additional disk space or bandwidth for your account, you will need to upgrade to a larger plan. Contact us to upgrade your plan today. The cost will depend upon the plan you select.

Can you help me manage my website?

Yes we can. You’ll need to signup for one of our support plans at this link. Once signed up, you can proceed with submitting your requested task you’d like completed.

What would a task generally consist of?

A task would generally consist of content updates, theme or stylesheet adjustments, adding new plugins, bug-fixing, configuring forms and much more.

What do I need before getting started?

Before getting started, we would simply require access to your WordPress backend area (wp-admin login details). If we notice that additional information is required later on, we will contact you.

What if I manage multiple websites?

Our current plans were designed for only a single domain/website. However, we are flexible and can always offer you a customized price and feature plan to fit your needs, should you need to manage additional websites on a single account.

What if a task takes longer to complete?

We’ll confirm with you the estimated time before getting started on a new task. If your plan doesn’t include enough tasks, you have the option to purchase additional tasks or upgrade your plan.

Can I hire you to build a new website?

Yes! We love working with clients on exciting new projects. Tell us what you envision for this new website as well as how you plan on using it when ordering our development services.

What experience do you have?

Our dedicated team has been customizing WordPress websites for clients for over a decade. Our experts have been building custom websites for over a decade and have completed over 1,000 website development and design projects since the year 2006.

What is your response time?

We do our best at completing all tasks submitted within a 24-48 hour timeframe but very often it will happen much quicker. Our hours of operation are from Mondays through Fridays between 9:00AM – 5:00PM EST.

Will I need to sign a contract?

No. Prices listed at this link are in Canadian dollars (CAD) and are to be made on a month-to-month basis. Cancel anytime, no yearly commitments necessary.

What if I have more questions?

It’s always a pleasure to hear from new and returning customers. Simply fill out the get in touch form to send us an email and we’ll be happy to answer any question you may have.